Monday, 29 September 2008

circles and arrows

Sometime I wonder what other people's research *look* like?

Mine, according to Jonathan, is 'circles and arrows'. Well... definitely spot on!



Well... I am a sticky notes & wallpaper freak as well... I guess if you look into my mind... you see these pink, orange, yellow and green notes all over...
Have to have a wall full of sticky notes diagrams on it in the office - that I call a 'Thinking Wall'...



Just modeled my PhD research landscape with Tom. We tried to play with some 3D ideas this time... just for fun... but it seems working fine, even simply with sticky notes - yes, how can you live without them ?!


Wednesday, 24 September 2008

a new world

Terry Iwrin's lecture on the first day of Master of Design course, very impressive!

Terry talked about how assumptions projected by designer's world view influence their way of working and thinking and, of course, design. She talked about we as designers should find the balance between specialising in content and details and seeing connections between things.

She continued to argue that our worldview influence what we can perceive and what we cannot perceive, and designers (or professions that engage any kind of cooperation with other beings... basically that is everyone on earth...) should be aware of this pre-set bias of our own worldview and accept 'other ways of thinking'. I agree that the most important point here is that there is really no 'correct' way of thinking, only different styles of thinking. However, we as human have the power of influencing other ways of thinking by method, as simple as, conversation. Awareness is much more important than correctness!

Her touch on chaos theory is interestingly related to my own research in organistional dynamics, where certainty and control has become out-of-date way of organising. Instead, navigating through 'wicked problems' is the new topic. Understanding, exploring, and tolerating new phenomena, either inside or outside any individual/ group/ organisation becomes the key of surviving.

'Chaos is creative, flexible and often stable, but it always defies predictability and control. '

She also talked about 'wicked problems' (the problems that are often ill defined and has more than one solutions and... change over time...) and 'tame problems' (well, the opposite...) in terms of design problems. I just notice that Prof. Seaton Baxter is going to do a lecture on wicked problem on 7th Oct. He never disappoints me with his unique presenting style and always refreshing points~ can't wait!

Saturday, 6 September 2008

I am not a designer...

I came cross Nathan Shedroff 's quote about experience design on the ServiceDesign.org website. His Experience Design is the first book I read about this subject -- about three years ago. Interestingly, Shedroff has a very complex and vague way to describe what is experience and what designer is doing with experience encounters. Emotions, Trust, Privacy, Ambiguity, Delight, Satisfaction and Personality... seems all relevant but also far from what one can 'design'. This vague view perhaps is a honest reflection on this pioneer designer's feeling of his own position in this changing world, as many other design pioneers.

Shedroff bravely states: I am not a designer.
" ... I believe that all experiences share particular characteristics that make them successful--whether these are online experiences, such as websites, or real, physical ones, such as theater, meetings, parties, products, environments, buildings, etc. In order to build successful, engaging, and meaningful experiences we must understand what makes experiences wonderful in all media. Certainly, most online experiences are pale and unsatisfying in comparison to those in the rest of our life.

The development of all experiences must create solutions to problems of information creation, interaction, and, of course, sensorial media (the visual, audible, tactile, and other sensory displays that form the solution that people experience. Issues of understanding and meaning (information) and usability and appropriateness (interaction) are cerebral solutions that are only expressible with very sensory components. However, the real problems--and the most interesting solutions--lie in these cognitive processes and not in the beauty of the finished experience. This isn't to say that beautiful experiences aren't important, but beauty without purpose is, ultimately, meaningless."

Perhaps, by saying 'I am not a designer' we can eventually free ourselves from the limits and bias we set for ourselves.

Thursday, 21 August 2008

visual thinking - are we thinking in the same way?




Wonder if they are referring to designer and their client...
When visual thinking becomes the new buzz word in business world...
Are we really talking about the same kind of thinking?

Thanks to Ralf Beuker for the source :)

Tuesday, 19 August 2008

Design Dictionary

See how the Design Dictionary defines Service Design...

http://www.service-design-network.org/fileadmin/sdn_webmedia/pdf/Design_Dictionary-Service_Design.pdf

It takes four pages !!

information resource: Service Design Network

Friday, 25 July 2008

Experiential Service

Prof. Chriss Voss and Leonieke Zomerdijk published this review on innovations in Experiential Service from London Business School. They introduced the concept of Experiential Service, where services focus on fulfilling customer's experiential needs rather than carrying out service transactions in the traditional definition. The interesting bit is the five areas they point out as having important impacts on customer experience: physical environment, service employees, service delivery process, fellow customers and back office support.

I am thinking of how to build this into Schmitt's Customer Experience Management Model... and also how it might work with the whole 'sensing, feeling, thinking, acting and relating' themes from Experiential Marketing... mmm...

Thursday, 24 July 2008

transfer presentation

Just realize that I haven't left anything for the transfer presentation, which is about a month ago... the title is Mind the Gap: theories and practices in service design. The presentation is mainly used to associat with a 9000-word writen document.

The presentation and the document mainly report the results of the literature review, research development (or let's say actually it is research agenda focusing down), the proposed methodology and timeline. Literature review consists six essays. Five are synthesis of different literature themes: service, experience economy, experience design, design and design management. The six is a brief review of current service design consultancies in UK.

Wednesday, 9 July 2008

What's in my paper ?

This is a piece of software that really sum up what I wrote in an abstract for a conference in Korea:



A great way to get the key words out automatically... wonder if I write the paper first, will it product the abstract for me ?!

Add in another one, made from a other abstract for the Design Connexity Conference next April... a bit editing on the text and see very different result this time - although service design is still the theme...