All the presenters are quite heavy-weight researchers and practioners in service design...
Hope to go next year if they still have one!
" This year the service design conference takes place at the Hong Kong Design Center.
The conference will explore a range of issues in the customer’s journey such as how to look at the service process through the eyes of the customer; how to create visible evidence of customer value and lasting impressions of the service provider at touch points; and how service design can offer policy makers and practitioners a vision for the transformation of public services. Case studies will show how design-specific competences can be systematically developed within service organisations including those in the public sector. "
see the website of Service.Design.Network for details...
.Interesting… I might try some of this on my blog, too. It’s quite interesting how you sometimes stop being innovative and just go for an accepted solution without actually trying to improve it… you make a couple of good points...
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