- boundaries, foundation and constituent parts of the emerging discipline of service design
- history and trajectories of service design
- critical views
- methods, tools and processes
- case studies
- relation to design thinking, design leadership and design management
- education and research perspectives
Abstract deadline is 20th April... am thinking of putting in a paper on reflection/conclusion of the empirical data on Service Design Managmemt - should be interesting!
If anyone is going or submitting paper as well, please give me a shout! Especially the lovely guys from the PhD corner in Amsterdam, we shall meet up again!!!!
Look forward to meeting you :)