After one and half run of breaking down and putting together tons of literatures and couple of theory models, I had a very interesting converstation with B last week, about the difficulty to define design as a financial resource (from his research) or a service management resource (from my research)... this inspired me to devote my first research paper to discuss 'the lost design in the service management literatures'.
Wish me good luck with the writing... 10 days 10 pages :o)
