Tuesday, 13 January 2009

Cambridge Service Science, Management and Engineering Symposium


"The field of Service Science, Management, and Engineering (SSME) has made substantial progress in recent years. There is a growing perception, however, that it is time to take stock and to explore the possibility of bringing some coherence into the emerging strands of knowledge and experience. "
It was a SSME conference in 2007, lots of paper from marketing and operational management.
Special attention paid to 'Services Science – The opportunity to re-think whatwe know about service design' by Chris Voss - a name you should know from the famous report on Experiential Service from London Business School. Find his idea of 'Service Achitecture' is very interesting... I actually used this phrase in my research discussion before (with a slightly different meaning) Mmmnn... may do a post on it later...